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, by Rosemary Coates Jim Reily
Download Ebook , by Rosemary Coates Jim Reily
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Product details
File Size: 1184 KB
Print Length: 142 pages
Publisher: Super Star Press (May 10, 2013)
Publication Date: May 10, 2013
Sold by: Amazon Digital Services LLC
Language: English
ASIN: B00DF557VO
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Amazon Best Sellers Rank:
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I am on my way to becoming Field Service Supervisor, and I am trying to study as much as possible out there. I found this short read the most relevant to my work (medical device) as the 42 points are very pertinent. Not every point applies to my scope of work, but the book does engage you to see how others approached issues and helps to rhetorically ask questions.The book can be easily read in one sitting or multiple sittings as there are 42+ 3-4 page chapters.
Pretty simple stuff, but really does a good job of putting it down in black and white what service companies need to be doing well.
I found it interesting that the authors of this book, Rosemary Coates and Jim Reily, did not know each other before writing this book. They spent two years interviewing executives from various companies and combined that information with their experience in global manufacturing and field service to create this material.There are many tips from executives in large companies like Cisco and General Electric that will help readers think bigger when it comes to field service. So many topics are covered in this book that it will make your head spin: procurement, mergers and acquisitions, counterfeit parts, maintenance contracts, trunk inventories, dealing with international staff and more. The information is broken down into bite sized chunks that are easy to digest.My favorite rule was #4 "Form Customer Advisory Boards to Build Loyalty". The time to get customer input is before a crisis happens. The authors recommend that you invite your top 20% of customers in terms of revenue and find out what they want and what they need. This ties in nicely with a later chapter that discusses customer surveys and feedback.If your company provides field service to customers then you absolutely must read this book and buy it in bulk for your employees. Smart readers will recognize that they can take the material in this book and create a training program for employees that will catapult their field service above and beyond their competitors.
I always enjoy reading Ms Coates books! The 42 rules for Superior Field Service takes a very challenging topic and breaks it down into clear bites! I especially liked Rule 17 - It is Good to Be Green as this is my passion. RoHS and REACH (the EU version and now in other regions such as China) have forced technology to innovate and remove identified hazardous substances from their product offerings. Many brand managers assume that the requirement is 'one and done' when the product ships to the customer as brand new. Most managers completely forget they have to sustain compliance until the END OF SUPPORT which can be years after the last unit shipped. Consider this is just one facet of field service and you can see why you need to read this book!
I thought the authors Rosemary Coates and Jim Reily did an exceptional job defining real solutions to the complexities of the day to day challenges of a field service organization. Great ideas and insights into a multitude of issues and systems. I also found the shared knowledge from top executives extremely helpful in my own organization. Since implementing some of the ideas from the book my customers are happier, my systems better organized and I’m even seeing an impact on my bottom line. The rules are easy to follow and easy to implement. I can’t say enough about how much I enjoyed this book – I refer to it often and recommend it highly.
I highly recommend this book for some one looking for ways to improve their Field service operations. The rules are very easy to follow and easy to implement if you choose to do so. I have been looking for this type of book for over six months now and I'm glad I finally found it.
42 Rules for Superior Field Service is a wonderful collection of decades of real-world experience from leading industry practitioners who have lived the good, the bad and disastrous of field service organizations. The book is written in style that enables the field service professional to put into practice quickly the lessons contained in this book. It is a quick read and is insightful from the front cover to the back cover. Seldom to you see this many pearls of wisdom is such a condensed and readable format. A must read for anyone associated with field service and supply chain management today.
Very clear language. Contains several tips for Field Service Managers especially for those who came from technical positions.Definitely will recommend.
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